When will my order arrive?
I aim to post your order as quickly as possible. Generally all orders are posted out within 1 - 2 days of receipt Monday to Friday, unless otherwise stated on the individual listing (for example 'Made to order' items, which may take longer). Once your order has been shipped you will receive a shipping confirmation email together with your tracking number.
My order hasn't arrived yet?
Once your item is shipped you can check its progress by clicking on the tracking number provided in your shipping email.
UK orders are sent 24hr Tracked delivery. Royal Mail aims for next working delivery.
Overseas orders are sent via Royal Mail International Tracked. For Europe Royal Mail aims for 3 - 5 days. For Worldwide 5 - 7 days.
However, please be aware these shipping times may vary due to your location, your local postal service and the time of year.
Customs Charges
Buyers are responsible for any VAT, customs charges and handling fees incurred. If you are unsure, please check the relevant custom duty/tax for your destination country prior to ordering.
Packaging and Gift Wrapping
Your jewellery will arrive gift wrapped in 'Of Earth and Mist' packaging, so is ready to gift. All my packaging is made from recycled materials, and is posted in recyclable postal boxes and paper tape.
Larger artworks will be wrapped with packaging I have collected and recycled.
Returns, Refunds & Exchanges
I want you to love wearing your jewellery from 'Of Earth and Mist', so if you have any queries or concerns please contact me via my contact form and I'll do my best to sort it out for you.
Items can be returned for a refund within 14 days of receipt. However, please contact me first. Please note I cannot accept returns for custom orders unless they are faulty.
Items must be returned via Royal Mail tracked delivery, as I cannot accept responsibility for items returned by other means. I am unable to refund postage costs unless the item is faulty.